What is the process of tracking an unaccompanied minor?

The child is brought to the airport of departure by a parent or guardian who will remain with the child
until the flight departure time.
The ground staff accept the child from the parent or guardian.
The cabin crew accept the child from ground staff.
Upon arrival to the destination, the ground staff accept the child from cabin crew.
The guardian or parent then accepts the child from ground staff.

How do I change a booking?

In order to change a booking, kindly contact us on +254 713 748 524. A fee of Ksh. 2500 per person
applies when you change your flight. You must then top-up the fare difference, if any, in order to change
your booking to a later date, this is only valid for 6 months after the date of change.

How do I cancel a booking?

To cancel a booking, kindly give us a call on +254 713 748 524. A fee of Ksh.2500 per person applies
when you cancel your flight. The rest of the money paid for the ticket is kept as credit under the same
booking reference and can be used at a later date. This credit is valid for six months as at the date of
cancellation and the passenger may then top-up the fare difference.